For example, when used in tandem with an IVR system, TTS solutions can provide personalized information to callers, such as greeting a customer by name, providing account information, confirming details about the order, payment, or appointment, and more. TTS serves as both an inbound and outbound customer service tool. This helps contact centers provide personalized customer interactions without requiring assistance from live agents. Today's TTS technology comes with human-like AI voices that can make natural human conversations on IVR calls. With advancements in speech synthesis, it has become easier to create text and convert it to pre-recorded voices for interactive voice response calls. This is especially beneficial for users who come across a piece of content in a language they don't understand and can have it read aloud in their native language or a language they are adept at for better understanding. This will help target and connect with native-speaking customers or audiences in remote areas.įurthermore, text to speech solutions can also be used to translate content from one language to another. Given the fact that modern text to speech solutions come with multilingual support, brands can reach local customers by converting their content from text to audio in the local language. For example, it's much easier and faster to apprehend a foreign language when listening to the live translation of written words with correct intonation and pronunciation than when reading. When used in language education, they can make learning more engaging. Text to speech solutions also improves literacy and comprehension skills. Using TTS platforms, people facing such problems can convert text to speech and learn by listening on the go.
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Here is a glimpse of all the ways text to speech is currently being utilized: TTS in Assistive Technologyįor quite some time now, text to speech software has been used as an accessibility tool for individuals with a variety of special needs linked to Dyslexia, visual impairments, or other disabilities that make it difficult to read traditional text. Top Five Use Cases of Text to Speech Softwareįrom increasing brand visibility and customer traction to improving customer service and boosting customer engagement to helping people with visual impairments, reading difficulties, and learning disabilities, text to speech is proving to be a game-changing technology across industries.Ĭonsidering the myriad of benefits offered by TTS technology and how simple they make information retention, businesses are integrating text to speech into their workflow in one form or another. The speech synthesis component of the software then takes this information along with pre-recorded sound samples of individual phonemes and uses it to generate the spoken words and sentences, which is then spoken out loud using a synthesized voice generated by a computer or other device. The written text is first broken down into individual words and phrases by the TTS software’s text analysis component and then various rules and algorithms are applied to determine the appropriate pronunciation, inflection, and emphasis for each word. Text to speech software leverages AI and deep learning algorithms to process the written input and sythesize a spoken output. Today, the technology is used to create narratives for explainer videos or product demos, turn a book into an audio book, generate voiceovers for elearning materials, training videos, ads and commercials, YouTube videos, or podcasts, among other things.
With a touch of a button, TTS can take words on a computer or other digital device and convert them into audio files. Today, the applications of TTS systems have grown manifold, and range from content creation to voiceover generation to customer service, and more. It was primarily designed as an assistive technology to help individuals with hearing impairments, visual and learning disabilities, and aged citizens to understand and consume content in a better manner. In essence, text to speech is the generation of synthesized speech from text. Text to Speech: What is it and how does it works?
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